FAQs

Driver CPC frequently asked questions

Delegate FAQs

Booking a place on a course as a delegate – how do I do it?

On the home page of the website select “Classroom Courses” and then use the search facility to select the course and location of your choice.

Assuming there is a course that meets your requirements, click on “Details” and you can then proceed with your reservation.

When attending a course, what do I need to bring with me?

You MUST take your driving license and one of the following types of identification:

  • a photo card driving licence
  • a valid passport
  • a digital tachograph card
  • a driver qualification card (DQC)

In addition to the above, it all depends on which course you are attending; you will often find specific details listed within the course criteria. As a rule, all you need for the theory courses is comfy clothing – remember with something like manual handling or first aid there will be a practical element.

With all courses involving vehicles or machinery, you will need safety footwear, high visibility clothing, possibly gloves and a hard hat. Some specific courses may require additional items such as a harness – if in doubt please check with the centre delivering the course and remember to check your course joining instructions.

Regarding refreshments, all centres will provide drinks, and many provide lunch but again please check on the specific course details and course joining instructions, should you have any specific dietary requirements etc, please let the training provider know.

Please be aware that certain elements of the course administration are conducted using smartphones or similar device, please take your device (assuming you have one) as well as any required reading glasses.

How long does a course last?

All courses registered for use as Driver CPC must last for a minimum of seven hours otherwise the hours cannot be uplifted to the DVSA. The seven hours does not include breaks or administration so please do not be annoyed when a course goes on a little longer than you anticipated.

What happens if I have to leave early?

If you must leave a course early, then unfortunately we will not be able to register the hours with the DVSA.

When will I get my certificate?

Once your course has been completed, your training provider has four days to confirm on our web-based system that the course was delivered in line with DVSA requirements. Once this has been done your certificate will be emailed directly to you, it will also be available to view via your unique login on our web-based app.

What if I need a duplicate certificate?

If you need a duplicate certificate you can view, and print copies once logged into our web-based app.

What happens if I need to cancel or fail to turn up?

Please read the delegate terms and conditions.

How do I get my Driver Qualification Card? (DQC)

Upon the 35 hours of periodic training being completed and evidence uplifted to the DVSA database, the DQC is produced and sent directly to your home address, or to be a little more precise, it is sent to the address on your current driving license which should be your home address. Please check your license prior to attending the course.

I think that I may be exempt from Driver CPC, how do I check?

There are certain circumstances when you may be exempt from Driver CPC requirements. If you would like to see some examples of when you would be exempt, please go to: https://www.gov.uk/guidance/driver-cpc-exemptions-examples

CPC Member FAQs

I’m a member of a consortium already but I’m not happy with the service or course materials!

If you’re not happy with your current consortium, maybe their charging extortionate fees or the service is not what was promised! Talk to us and we will stand by the membership and only invoice you for membership upon the expiry of your current accreditation –  in the mean time you can use our up-to-date course materials along with our industry-leading marketing and admin web site. You will probably benefit from a reduction in registration fees as well!

What are the USP’s of The CPC Link?

We have spent a lot of time and effort ensuring our system meets customer requirements, our web-based administration system:

  • allows unique logins for training providers, their customers, and their employees.
  • sends employees and employers reminders when the employees driving license, digital tachograph card and DQC are within three months of expiry.
  • keeps course administration to a minimum as delegates complete many things on their smartphone.
  • allows employers and delegates to view previous courses and certification whenever required.
  • enables us to update course materials at any time.
  • allows us to keep charges to a minimum!
Being a member of The CPC Link - How does it work?

Once registered as a Member, you have access to our training materials and the ability to register courses, your customers can book courses via our app as well as view details relating to future and previous courses along with their employees individual training records.

How onerous is the administration?

The only printed documentation required is the course register for the specific course which is sourced from the web-based system, delegates complete all other documentation using a smartphone or similar device. Upon course completion, the register is scanned into the system and a simple tick entered to confirm delegates met the requirements and DVSA uplift is required.

Who provides the course materials?

All course materials are provided by ourselves upon membership approval. They are updated as required and constructive feedback is always welcome. Should there be sufficient demand we will register and produce additional courses to meet member’s needs.

What do I need to check at the start of a course?

You must check the identity of all drivers using one of these forms of photo ID:

  •       a photo card driving licence
  •       a valid passport
  •       a digital tachograph card
  •       a driver qualification card (DQC)

You must check that all drivers have the right entitlement on their licence. Only drivers with large goods vehicle (LGV) or passenger carrying vehicle (PCV) entitlement can have periodic training recorded for them. The entitlement much match the course being delivered.

How does the uplift process work?

Assuming Members have uplifted the course register and marked the delegate as requiring a DVSA uplift, we do the rest, all we ask is that Members complete their part of the process within four working days of course completion to allow us the fifth day to complete the uplift.

Who generates the delegate certificates?

Once the delegate has been marked as having completed the course in line with DVSA requirements, the system generates a delegate’s certificate which is then emailed directly to the delegate as well as being made available via the delegates unique login on our web based app.

Can I access historic data?

You can access duplicate certification along with all other historic evidence when logged into our online system.

Do I need to book courses in advance?

As a condition of membership and to comply with JAUPT requirements, all courses have to be booked in advance. Once you register a course on our system we notify JAUPT.

What do I need to do if I need to cancel a course?

Any amendment including cancellation of a course must be notified to us preferably at least 48 hours prior to the course start. We are required to notify JAUPT and the DVSA of any changes in advance of the course starting in order to avoid charges should an unannounced visit be carried out by JAUPT or the DVSA.

All amendments and cancellations should be notified using amendments@cpclink.co.uk

I’m trying to process a course and it’s not being accepted!

If you’re having difficulty processing a course are you trying to do so outside the permitted window? The system won’t allow you to uplift a course if it is not within the five-day window of course completion as this is not compliant with DVSA requirements. Please remember Members have four working days after course completion to complete all course admin.

How do Drivers get their Driver Qualification Card? (DQC)

Upon the 35 hours of periodic training being uplifted to the DVSA database the DQC is produced and sent directly to the driver’s home address.

Can my instructors deliver the course?

Trainers’ qualifications and/or experience – the directive requires that each trainer is suitably qualified in the subject area(s) they are proposing to deliver. Trainers will be expected to present evidence of knowledge in the relevant subject area and evidence of expertise in training/training techniques.

Evidence will take the form of:

Training

  • An appropriate training qualification OR
  • A certificate of experience from an employer or customer that can evidence expertise in

delivering training

AND

Knowledge

  • An appropriate qualification in the relevant subject OR
  • A certificate of knowledge from an employer or customer that can evidence expertise in

the subject being delivered.

NOTE: In some instances, the same qualification/certificate may provide evidence of both subject knowledge and training experience e.g. the DSA Registered LGV Instructor Certificate or the Driving Instructor NVQ.

How can I train my instructors up to deliver The CPC Link training courses?

We can provide “Train the Trainer” courses if required, please contact us for details.

Instructor CPD, is it required?

JAUPT encourages continuous professional development for all trainers as this ensures they deliver information in line with the latest changes in legislation etc. At The CPC Link we produce instructor updates which are sent to the instructor via our app. The updates, along with other forms of CPD will include changes in legislation, updates from JAUPT and changes in course materials along with any other relevant information.